Privacy Policy

ETF Shares Management Ltd
ABN 77 680 639 963 | AFSL 562766

ETF Shares Management Ltd (“ETF Shares”, “we”, “our” or “us”) is committed to protecting your privacy.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy explains how we collect, use, disclose and protect your personal information, and how you may access or correct that information.

The current version of this Policy is available on our website. We may update this Policy from time to time. If we make material changes, we will publish the revised Policy on our website and, where appropriate, notify you using your contact details on file.

Contact Details

Privacy Officer
Email: compliance@etfshares.com.au
Postal Address:
Macquarie DTI
3 Innovation Road
Macquarie University NSW 2109

1. What Information We Collect

We may collect personal information that is reasonably necessary for our functions and activities as a financial services provider.

1.1 Information You Provide to Us

This may include:

• Name and contact details (email, phone number, address)
• Identification details
• Financial and transactional information
• Business identifiers
• Information provided in correspondence or enquiries

Where required under applicable laws (including AML/CTF obligations), we may collect identification information to verify your identity.

1.2 Information Collected Automatically

When you access our website, we may collect technical and usage information such as:

• IP address
• Device type and browser information
• Pages viewed and usage data
• Cookies and similar tracking technologies

This information is generally aggregated and not used to personally identify you.

1.3 Information from Other Sources

We may collect personal information from third parties where permitted by law, including:

• Service providers and professional advisers
• Publicly available sources
• Regulators or government bodies

You may choose to remain anonymous or use a pseudonym when interacting with us where lawful and practicable. However, in many circumstances (particularly where we are providing regulated financial services), we are required to collect identifying information.

2. How We Use Your Information

2.1 Primary Purposes

We use personal information for purposes including:

• Providing products and services you request
• Managing investor and stakeholder relationships
• Communicating with you for operational or service-related matters
• Personalising website and service experience
• Meeting our legal and regulatory obligations (including AML/CTF compliance)
• Managing risk and internal governance processes

We will only use or disclose personal information for secondary purposes where permitted under the Privacy Act.

2.2 Disclosure to Third Parties

We may disclose personal information to:

• Outsourced service providers (including registry, administrators, IT providers and professional advisers)
• Related entities
• Regulators and government authorities (including ASIC, AUSTRAC, ATO, OAIC and other relevant bodies)
• Other authorised third parties where required or permitted by law

We do not sell or license your personal information.

2.3 Credit Information

ETF Shares does not disclose credit information to credit reporting bodies.

3. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

• Electronic and physical safeguards
• Access controls and identity verification procedures
• Encryption, firewalls and password protections
• Secure data hosting arrangements
• Destruction or de-identification of information when no longer required

While we take reasonable steps to protect information, no data transmission over the internet can be guaranteed as completely secure.

4. Overseas Disclosure

We do not ordinarily disclose personal information overseas.

Where overseas disclosure is required (for example, through technology providers or at your request), we will take reasonable steps to ensure compliance with the Privacy Act.

5. Access and Correction

5.1 Access

You may request access to personal information we hold about you by contacting our Privacy Officer in writing.

We may require proof of identity before granting access. We aim to respond within 30 days. In limited circumstances permitted by law, access may be refused, in which case we will provide written reasons.

5.2 Correction

If you believe information we hold about you is inaccurate, incomplete or out of date, please contact our Privacy Officer.

If we refuse a correction request, we will provide written reasons and information about how you may lodge a complaint.

6. Complaints

If you have concerns about how we handle your personal information, please contact our Privacy Officer in writing with full details of your complaint.

We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Website: www.oaic.gov.au