Privacy Policy

ETF Shares Management Ltd (ABN 77 680 639 963 AFSL 562766) ("ETF Shares", "we", "our", or "us") voluntarily adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy (Policy) sets out how we collect, use and share your personal information and how to contact us with any queries or concerns.

While we may update our Policy from time to time, the most recent version of this Policy will always be available on our website. If we change the Policy in any material way we will post a notice on our website along with the updated Policy. We may also contact you via your contact information on file, for example by email, notification or some other equivalent measure.

Privacy Officer Email Contact: compliance@etfshares.com.au
Attention: Privacy Officer
Postal address: Macquarie DTI, 3 Innovation Rd, Macquarie University, NSW, 2109

1. What types of information do we collect and why?

We may collect your personal and other information through the following mechanisms:

• Collection from you: Contact info, personal ID, financial and credit data, and business identifiers.
• Automatic: Cookies and usage data, not linked to you personally.
• Device: Technical and location info from mobile usage, not associated with you.
• Communications: Info such as your email address or phone number.
• Other sources: Public records or third parties like real estate agents or contractors.

You may choose to remain anonymous or use a pseudonym, though it may limit our ability to provide services.

2. How we use your information

2.1 Primary Purpose:

We use your information to:

• Provide services or products you request
• Contact you for operational reasons
• Personalise your experience
• Comply with legal obligations (e.g. AML/CTF laws)

2.2 Disclosure of personal information to third parties:

• Outsourced providers and advisors
• Regulators such as APRA, ASIC, AUSTRAC, OAIC, ATO
• Related companies
• Other authorised third parties

We do not sell or license your personal information.

2.3 Disclosure of credit information:

We do not disclose credit information to credit reporting bodies.

3. How do we store and secure the information we collect?

3.1 Security and management of personal information:

We protect your information by:

• Using electronic and physical safeguards
• Limiting access and requiring ID for access
• Using encryption, firewalls, and password protections
• Destroying or de-identifying data when no longer needed

3.2 Sending information overseas:

We do not send information overseas unless specifically requested or authorised by you.

4. How to access and control your information?

4.1 Access:

Request access in writing. We may take up to 30 days to respond after verifying your identity.

4.2 Update:

Contact our Privacy Officer for corrections. If we reject your request, we’ll explain why and advise on how to complain.

5. Complaints

If you have concerns, contact our Privacy Officer with full details. We aim to respond reasonably and promptly.

If you're not satisfied, you can contact:

Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001

For more information, visit the Office of the Australian Information Commissioner website.